To end subscription payments to FitBtch, follow these steps:

iOS/Apple: open the Settings app, tap your name, select Subscriptions, tap the FitBtch app, and hit Cancel Subscription.

Play Store/Android: open the Google Play Store, tap your profile icon, go to Payments & subscriptions, and select Subscriptions. Tap the subscription you wish to terminate, select Cancel subscription, and follow the on-screen instructions.

The subscription will then change to Cancelled and you will automatically lose access to FitBtch content at the end of your billing period.

If you're unsatisfied with the annual membership, you can cancel within 14 days of the initial subscription under the Consumer Contracts Regulations 2013. To request a refund:

iOS/Apple: open the App Store > go to your profile > Apps and Purchase History > Purchase History and find FitBtch > click on FitBtch in the list > Report a Problem. This will take you to reportaproblem.apple.com, sign in with your Apple ID, find the FitBtch purchase here, select "Request a refund," choose a reason (e.g. "I didn't mean to purchase this item" or "Other"), and submit. Apple typically processes these within a few days, though approval is at Apple's discretion.

Play Store/Android: open the Google Play Store, tap your profile icon, go to Payments & subscriptions, select Budget & history (or Order history), find the FitBtch purchase, and tap "Request a refund" or "Report a problem." Alternatively, refunds can be requested at play.google.com/store/account by selecting the order and choosing "Request a refund."

Note:

 

Refund approval ultimately sits with Apple or Google as the payment processor, not us/FitBtch directly, since purchases are made through their platforms. If a refund through the store doesn't go through within your statutory window, you're still entitled to query it with us, contact us at info@fitbtchpower.com and we will sort you out.